Il castello dalle mura di gomma - discussione

ETV Team: Here are the answers to the questions asked by our viewer. These answers regard these specific questions, but are also indicative to the way we do our shows and the main reason we answer is exactly to shed some light on our ways of work. Keep in mind that we do not treat any viewer differently and we try to satisfy all requests, as long as they are within some reasonable limits that the models are comfortable with.

1. Every VIP message is translated, recorded and forwarded to the director, so he or she can be informed about who the message is for and what is it about. Having in mind how busy the model is and the dynamics of the show, the director decides when the message will be shown on the plasma screen and when it will be answered. Usually we take turns answering the messages and fulfilling requests. The show has its own tempo and rhythm. In certain moments we need more action, in others - the models should be left alone to communicate with the viewers with the headset or with messages. The disruption of this balance is one of the main reasons for ruining a show's diversity, dynamics and interactivity. A request is shown on the screen when a model can respond to it. If she cannot answer, because she is in Exclusive Show, fulfills a request or talks with another viewer, who is not willing to wait, the message is being delayed because it is pointless to show it several times. In this specific situation, the reason for the delay is exactly that Lauren had other calls and we waited for all the calls and previous exclusives to end so she can pay full attention to Jonas, as he prefers. So, actually the delay was because we wanted to fulfill the request exactly the way our viewer (Jonas) wants it. We are usually pressed by time and don't have the luxury to waste it. Jonas himself rarely lets Lauren answering other messages when she talks with him. It is a bit strange that he is surprised by the same scenario but with a different viewer. As Jonas feels left out because of Disneyboy, there are other viewers (fans of Lauren) that feel the same way when she is with Jonas. Some viewers start having some possessive feelings towards the models and that is a premise for conflicts.

2. The answer to this question lies in parts in the previous answer. We try to keep chronological order of the received messages, but there are some that are answered/ fulfilled first even though they came later due to factors determining the dynamics of the show and how busy the models are. Jonas had to wait, because he has a special requirement towards us – he wants Lauren to talk with him when she fulfills the request. He has complained several times that he cannot talk with her when she fulfills his requests. Now he is unsatisfied again, because we waited for a suitable moment when he can call her during her performance. At the end Jonas called Lauren and expressed his negative feelings towards the show. We wonder if he realizes how that affected our model and her performance and if he thinks this is the mood and atmosphere she would like to perform in. We have made other requests before his not because we wanted to intentionally jump the queue, but because the other requests were not so intrusive on her being free when she fulfills them.

3. We do not use ruler or chronometer neither in our TV, nor in our internet shows when we fulfill requests. Every viewer is fastidious and jealous when it comes to their wishes and demands special attention. We understand that and try to deliver, but their subjective assessment of the situation makes them think their request is not taken into consideration or that we made it shorter than the others. This particular night the time for exclusives was a bit less in general, because we had too many of them and this was the only way we can fulfill them all. Having said that, we never stated an exact time frame in which an exclusive is supposed to happen. There is no standard length of an exclusive show.

4. In the period when we transmitted on SKY we started censuring the messages that had negative connotation, dissatisfaction, offensive language and “hating”. The message Jonas sent was: "My angel,you have to do better things than to be again next week in this sunday nightshow! Wish you a good time!Jonas". It has been translated to the team and Lauren and it was decided that it is a bit too discouraging for the model, so it was censured to “My angel, I wish you a good night!” or something of the sort. Lauren wasn't feeling great about the whole situation, so her reply was a short and clear “Thank you and good night!”.

5. The last shower show with Lauren was so short due to technical problems on our behalf. The signal coming from the bathroom was blinking all the time, it was visible onair, so the director decided to stop it short.

We hope this covers all the questions asked by our viewer. The answers above are a compilation made from the answers by Paula and the director of the show, so the tenses may vary from time to time as we tried to keep the text closer to the original. Again, this explanation is done mainly to demonstrate our methods of work and emphasize the fact that we do not treat anyone differently, so we used Jonas's questions as an excuse to elaborate a bit on how we do exclusives and show messages. We are sorry if he has felt ignored or angry because his message was censured, but this has nothing to do with him personally and it is just the way we do things around here.